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Frequently Asked Questions
How do I change my shipping address?

You can manage your shipping address book from your account, here's a video demonstration.

What payment options do you have?
All orders go through our PayPal payment gateway where you can purchase with a PayPal account or Visa/Delta/Electron, American Express, Maestro, MasterCard/Eurocard or Discover Network cards with no PayPal account required.
Can I place an order over the phone?
We only accept payments from Visa/Delta/Electron, American Express, Meastro, MasterCard/Eurocard and Discover Network through our online PayPal payment gateway (no PayPal account required) or direct a PayPal payment or a direct bank transfer under special circumstances.
Is it possible to request a scent not currently in your online shop?

We don't take custom order online but if you come into one of our shops in Brighton & Hove we'll gladly mix one to your taste.

Do you post to any other countries other than the UK?

Yes! We now post to the following countries.

  • United Kingdom
  • Belgium
  • France
  • Germany
  • Italy
  • Luxenburg
  • Netherlands
  • Spain
  • Switzerland
  • Canada
  • United States of America
  • Australia
  • Dubai